l i n u x - u s e r s - g r o u p - o f - d a v i s
Next Meeting:
July 7: Social gathering
Next Installfest:
Latest News:
Jun. 14: June LUGOD meeting cancelled
Page last updated:
2003 Jul 08 16:20

The following is an archive of a post made to our 'vox mailing list' by one of its subscribers.

Report this post as spam:

(Enter your email address)
[vox] Oh, happy day!
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[vox] Oh, happy day!

Finally got my laptop back from Sony's Regional Repair Center.  Oh happy day!

I first took it to CompUSA in Vacaville because I've had good experiences
there before with repairs that I couldn't handle myself; the repairs were
done quickly and professionally; usually, my repairs have been handled by
a young kid (seems like he's 15 or 16, max), a Linux junkie who obviously
knows what he's doing but doesn't condescend to the customers.  This time
it took them three weeks to tell me that their supplier hadn't even
ordered the part yet.  Sheesh.

But the worst part of the CompUSA experience was when I went there to pick
up my unrepaired laptop to ship it down to San Diego.  After leaving me
standing unattended to for over five minutes while he was chatting with
another customer, the manager finally came over to me.  He was perfectly
willing to fully refund the labor fee I'd already paid.  Then he asked me
if I'd ever used their repair facilities before.

"Yes," I said, "and I've always been pleased with the results."

He must have misheard me, because he replied, "Yeah, we've had problems
with our tech people in the past."

Is it just me, or is it inappropriate for a manager to say things like
that about other employees to a customer?

Anyway... Laptop back.  Happy day.  Back to making GNOME work on it.  :-D

Richard S. Crawford

AIM: Buffalo2K ICQ: 11646404 Y!: rscrawford
MSN: underpope@hotmail.com
Howard Dean for America:  http://www.deanforamerica.com
"It is only with the heart that we see rightly; what is essential is
invisible to the eye." --Antoine de Saint Exupéry

vox mailing list

LUGOD Group on LinkedIn
Sign up for LUGOD event announcements
Your email address:
LUGOD Group on Facebook
'Like' LUGOD on Facebook:

Hosting provided by:
Sunset Systems
Sunset Systems offers preconfigured Linux systems, remote system administration and custom software development.

LUGOD: Linux Users' Group of Davis
PO Box 2082, Davis, CA 95617
Contact Us

LUGOD is a 501(c)7 non-profit organization
based in Davis, California
and serving the Sacramento area.
"Linux" is a trademark of Linus Torvalds.

Sponsored in part by:
Appahost Applications
For a significant contribution towards our projector, and a generous donation to allow us to continue meeting at the Davis Library.