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2003 Jun 26 10:19

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Re: [vox] [OT] pacbell making life miserable again
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Re: [vox] [OT] pacbell making life miserable again



IANAB but it sounds like total bullshit to me.

Someone at Pac Bell processed your payment coupon and check
and credited your account with the wrong amount.  This
happens BEFORE your check clears your bank.

Perhaps THEIR bank does their data entry and screwed it up,
but that has nothing to do with YOUR bank.

Probably whoever did it mistyped the amount, which then made
its way to a computer-generated deposit listing, and your
bank (getting many thousands of these at a time) did not
examine the check closely enough to catch the error.

I wonder if you can sue in small claims court for lost
time.....

Cheers,
--
Rod Roark, Sunset Systems     http://www.sunsetsystems.com/
Offering preconfigured Linux computers, custom software and
remote system administration services.
Public Key: http://www.sunsetsystems.com/rodspublickey.asc

On Thursday 26 June 2003 08:22 am, Peter Jay Salzman wrote:
> well, i went another round with pacbell.
>
> the woman was actually helpful this time around and said:
>
> 1. it was our bank's fault.
>
> 2. she'll refund the late charge anyhow, "but just this one time".
>
>
> i don't have the required knowledge to believe her that it was our
> bank's fault and not their bank's fault that the check was cashed for
> the wrong amount.
>
> any bankers out there?   :)
>
> pete
>
> On Thu 26 Jun 03,  8:10 AM, Eric D. Pierce <epierce@surewest.net> said:
> > (thank goodness for surewest)
> >
> > you might check to see if the PUC has any suggestions:
> >
> > http://www.cpuc.ca.gov
> >
> > I'm sure the easiest thing is to just get the facts from your bank,
> > then wait on the phone to talk to the "fine folk" at the SBC business
> > office.
> >
> > If you don't go through that, I doubt PUC can do much to help.
> >
> > I know people that have worked on the customer service side of things
> > at SBC, and they say it is a real toilet of a workplace environment.
> >
> > regards,
> > ep
> >
> >
> > ...
> >
> > > the pacbell business office was unhelpful and even downright surly.
> > > their response was basically "if want, you can try to get the late fee
> > > taken off if you don't mind spending a long time waiting while the
> > > proper people get around to taking your call".

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