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2001 Dec 30 16:46

The following is an archive of a post made to our 'vox mailing list' by one of its subscribers.

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Re: [vox] PacBell DSL alternatives (fwd)
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Re: [vox] PacBell DSL alternatives (fwd)

You very well may want to consider Omsoft anyway. Once you get hooked into
PacBell, they won't just let you transfer your DSL service to another ISP
easily. You have to first cancel the service and then, once it is
disconnected, reactivate it with the new ISP. I know this because I've
been considering a switch from PacBell to Omsoft, and the sales guy (at
Omsoft) wrote me back and told about this caveat. The whole process, he
tells me, can take up to 20 days (if not more) and I think you're offline
for at least a week. What a pain.

Apparently a complaint against this policy is being made to the PUC by
smaller ISPs. Here is a link:


And another link:


> On Thu, 9 Aug 2001, William Kendrick wrote:
> > Should I just tell PacBell to bite me and go with Omsoft?
> I'm sorry. I can't believe they're such idiots with your account. geez.
> I'm going through the same question. I ordered pacbell DSL, since the
> service (when we actually had it!) was always pretty good. However, the
> longer they take to get back to me, the more I'm thinking about cancelling
> the order and going with omsoft.
> jessica

R. Douglas Barbieri

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