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[vox-jobs] Fwd: Technical Operations Engineer [Redwood City]
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[vox-jobs] Fwd: Technical Operations Engineer [Redwood City]

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From: "Risto Kotalampi" <rkotalampi@mybuys.com>
Date: Tue Sep 18 15:36:09 2007

  Sr. Technical Operations Engineer / Technical Operations Engineer 
  (Level based on experience)

  Redwood City, CA
  This is a hands-on position for a Sr. Technical Operations Engineer or
  Technical Operations Engineer (based on experience) who will be a key
  member of our Operations team responsible for the operational and
  technical excellence of all of our systems including internal and
  hosted production servers.  Responsibilities will include:

  * Work hand in hand with our outsourced hosting provider to ensure
    efficient and smooth operation of our hosted production system
    including administration, monitoring, scheduling, capacity planning,
    troubleshooting, support and emergency response. Serve as part of the
    escalation path for Data Center issues and emergencies.

  * Follow operational policies to mitigate risk and recommend improvements.

  * Work with the QA, Development and Professional services
    organizations on timely and high quality message deliveries and new
    client deployments.

  * Capacity planning for production systems.  Work closely with the
    team to define requirements, cost, timing and operational plan for
    future expansion and growth of our production systems (self managed or
    partnership), followed by implementation.

  * Maintain and upgrade the internal Corporate IT including reliability
    and security of corporate networks (LAN, WAN, Intranet, and VPN),
    email, backup, telephony, security, troubleshooting, and procurement.

  * Manage the internal IT support for growing employee base

  * Manage internal engineering environment including building and
    maintaining internal engineering servers, QA lab, and automated build
  Successful candidates will have expertise in running all aspects of a
  hosted Web application from an operational perspective The position
  puts an emphasis on ability to independently troubleshoot issues by
  leveraging an extensive tool belt of skills and experience to find

  The ideal candidate has a great attitude and work ethic, startup
  experience and has a very strong background in system administration
  and technical operations for high volume Java based web applications
  on Linux.

  Bachelor's degree in Computer Science, Information Systems or other
  related field, or equivalent work experience
Technical and/or Job Specific Skills:

  Technical Requirements:

    * 5+ years hands-on experience in Technical Operations as a system
      administrator in a Linux/Unix-centric environment.

    * Extensive commercial experience designing, building, and
      administering Internet host/network services including but not limited
      to: Web (HTTP, SSL, Apache, Tomcat, etc.), Mail (Postfix, SendMail),
      DNS, Perl, Nagios, databases (Oracle, MySQL) and Java.

    * High degree of proficiency with Unix/Linux system administration. 

    * Extensive experience managing data-centric, web-based applications

    * Basic knowledge of Windows office environments (domain/file
      service/Exchange/PC/laptop hardware/networking)

    * Experience building scalable, multi-tenant on demand (ASP, SaaS)

  General Requirements:

    * Prior startup experience

    * Good oral/written communication skills.

    * Disciplined, detail oriented and well organized with a strong
      background in operational methodology.

    * Rock solid analytical and troubleshooting skills to quickly
      determine root causes of problems and drive towards solutions

    * Must foster a collaborative and collegial atmosphere within a
      dynamic and fast-paced work environment.

    * 7/24 mentality
  Desired Skills & Experience:

    * Experience with high volume e-commerce applications highly desired.

    * Expert in site monitoring tools: Nagios, Big Brother, SNMP, etc.

    * Knowledge of relational database administration (Oracle, MySQL) of
      high volume web applications (i.e. administration, troubleshooting,
      automatic scheduling (cron/at), monitoring, configuration, tuning &
      optimization, backup and recovery).

    * Experience with Email Service Providers, Spam filtering, DNS
      blacklists, feedback loops, whitelisting and email protocols.

    * Strong Networking Experience - TCP/IP, Administration of networking
      hardware (Cisco, etc.), Network monitoring, Load Balancing

    * Strong experience in Perl programming

    * Familiarity with Ant build environment, Java, Bugzilla, Subversion,

    * Comfortable managing Windows office environments and user support

  MyBuys is a consumer driven 1:1 Behavioral eMarketing services for
  ecommerce.  We build a unique and actionable model of consumer desires
  for each shopper from the 3 key sources of consumer insight.  We then
  use an optimization based approach on a portfolio of advanced
  algorithms to generate compelling, truly personalized recommendations.
  We target consumers on the client's website, via email and on
  individualized RSS feeds.

  Because they're so relevant, shoppers actually like getting our email
  recommendations. They open them more than traditional newsletters and
  coarsely segmented emails. On the web, not only are recommendations
  precisely targeted, but they are in the context of the shopping
  experience. Shoppers click more. They buy more.
  Clients are blown away by the results, with 300% More Revenue per
  Interaction than traditional methods.  Customer growth is great.
  Consumers love the messages we send.  And we're just at the beginning
  of a wide product arc. Our growth has created an opportunity to add to
  our team of highly motivated employees.

  MyBuys has built a stellar management team with many IPOs and
  acquisitions to its credit and from great companies including
  Microsoft, Siebel, Blue Martini, Epiphany, Kellogg, ATG, and
  Extricity.  We combine the upside potential and fun of an early stage
  company and the progress of later stage company including: a deployed
  product, referencable paying customers, proven value for enthusiastic
  users, a very healthy sales funnel and a good sized, freshly raised
  Series 'B' funding from top tier VCs (Lightspeed, Palomar Ventures).


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