I am Hamdy
Kamel, I have got your e-mail address
from the
WEB. I am looking
for new JOB
in IT &
Computer field, Or in
the Customer Support Department.
You are very
welcome if you kindly can help.
My latest
CV
is listed down in this e-mail.
HAMDY
ABD- ELWAHED MOHAMED KAMEL
13
AHMED KHALIL St. ZITON, 11321, Cairo-Egypt
Tel.:
+20 2 2834933 – Mobile: +20 010 155 2006
Date
of Birth:
12th April 1973, Age 32
Nationality: Egyptian
Email: hamdy_kamel@hotmail.com
Educations
& Languages:
Diploma
of
Technical Computer Institute
1994.
Recently
I am in the faculty of Arts, English
section; Open Educational Centre, Cairo
University,
(Fourth year).
Recently
also I am in Goethe Institute (German
language),
(G 7).
Arabic:
Excellent written and spoken – Mother tongue
English:
Excellent written and spoken
Germany:
Learning.
Objective:
Ambitious
to pursue a rewarding and challenging career in the field of Information
Technology, Large Computer Systems, Large Networks Implementation &
Installation, Systems Monitoring and Optimizing.
Technical
Skills:
- Expert
with Microsoft Windows NT/2000/XP/2003 Implementation/ Installation /
Troubleshooting.
- Expert
on running Microsoft Windows NT/2000 Installation / Enterprise
Environment.
- Microsoft
Networks and TCP/IP LAN / WAN Security / Internet settings.
- Very
well Understanding for Networking Essentials.
- Excellent
knowledge with Switches / Hubs Connectivity &
troubleshooting.
- Expert
with Microsoft Office/Outlook & Outlook Express configuration &
troubleshooting For (IMAP4 – POP3) Protocols.
- Expert
with Hardware Problems, Settings and troubleshooting.
- Expert
With Microsoft Products (Win 9.X – Win NT 4.0 -- Office 2k, 97,XP-win2k
server, workstation –Win XP and any other network oriented
Apps).
- Expert
in Implementing and managing Help Desk Systems.
- Specialist
in Virus tricks and removals.
- Expert
with Emailing handling and marketing.
Responsibilities:
- PC
installation and maintenance.
- Workstations
system and software installation.
- Software
troubleshooting.
- Technical
support help desk.
- Basic
network troubleshooting.
- Develop customers service policies and
procedures to ensure consistent service and satisfaction.
- Troubleshoot and resolves non -routine
customer complaints.
- Resolve major problems with orders,
delivery dates or service.
- Establish technical priorities,
standards, and procedures.
- Ensure sufficient systems capacity for
organizational needs.
Work
Experience:
Current
Job
Technical
Support Engineer
2005 /
Now
Ashry
Group Computer , Customer support part- time engineer for the daily
customers PCs troubles.
Monitoring
the internal network including (installing , fixing , replacing and upgrading
all the software and hardware issues).
Previous
Jobs
Owner
2002
/2005
Assiel
Computer & Technology, Cairo - PC dealership + (net
café)
I
have fix and install another branch into the company that is a net café with a
total of 20 PC, that including all requirements of the entire
network.
Senior
Engineer - Partner 2000
/ 2002
Assiel
Computer & Technology, Cairo - PC dealership
I
was contracted by the Egyptian Engineering Company to travel to Jordan
(petroleum ministry) and install a Windows 2000 network including its
peripherals (plotters A0, scanners A0, colour small office ordinary scanners and
printers), implement a raster to vector system and archiving system. I was also
responsible for training the users for this system.
I
was contracted by the United Nations to travel to Iraq to install a microfilm
archiving system running under Windows NT (Clint server network impeded with
windows2000).This
involved my taking a training course in the UK,
in
order to familiarise myself with the archiving system
and the microfilm reader computerized machine.
I
was contracted by Renard International Hospitality with Maintenance contract to
implement and install the entire
network with ADSL connection in order to allow 20 PC’s
to access the Internet as a common case in the Network.
Technical
Information Manager 1996 / 2000
Computer
Consultant Group, Cairo - PC dealership
CCG
was a large PC distributor / reseller. It had four branches in Cairo, each of
which had its own service department.
I was responsible for the day to day operation of the four service departments. I
had twelve engineers reporting directly to
me.
I
was also actively involved in troubleshooting major hardware / software
problems, as well as offering consultancy services for the millennium
bug.
Computer
Engineer / Trainer
1994 / 1996
Arab
International Optronics, Salam City- Manufactures of lenses and computer
services.
I
travelled all over Egypt installing PC systems and Networks in primary and
secondary schools. I was also responsible for the training of the
teachers.
Computer
Trainee
1988 / 1992
Arab
Organization for Industrialization – Military / domestic
manufacturer
I
was responsible for the assembling computers and software
installation.
Interpersonal
skills:
- Ability
to learn new tasks quickly.
- Eagerness
to learn & understand technical concepts.
- Ability
to manage multiple tasks.
- Excellent
communication skills.
- Great
time management and self-organization.
- The
ability to work unsupervised.
OTHER
RELEVANT INFORMATION
- Status:
Single.
- Interests:
Reading English Books, Watching DVD’s, Internet Activities.
- English
Translations from and into Arabic as a par time Job.
- E-commerce
via lots of utility programs including Archiving software such as email
retrieving, extracting and mail-list creating for
advertising.
- Graphics
software such Adobe photo shop - Multimedia programs such as Micro soft movie
maker and Ulead Video Studio.
- I
am working as a part- time English WRITTEN translator.
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