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[vox-jobs] Fwd: [Linuxmovies-general] Lead Technical SupportEngineer with Disney Feature Animation
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[vox-jobs] Fwd: [Linuxmovies-general] Lead Technical SupportEngineer with Disney Feature Animation


---------- Forwarded message ----------
From: R. Douglas Barbieri <dooglio@gmail.com>
Date: May 20, 2005 8:51 AM
Subject: Fwd: [Linuxmovies-general] Lead Technical Support Engineer
with Disney Feature Animation
To: vox-jobs@lugod.org


---------- Forwarded message ----------
From: Campbell, Scott X -ND <Scott.X.Campbell.-ND@disney.com>
Date: May 19, 2005 3:15 PM
Subject: [Linuxmovies-general] Lead Technical Support Engineer with
Disney Feature Animation
To: linuxmovies-general@lists.sourceforge.net

Walt Disney Feature Animation has been combining the best in artistry
and storytelling with cutting-edge technology to bring wonderful new
characters and adventures to the big screen for audiences around the
world. We currently have a number of all CG productions underway.

We have an exciting opportunity for a Lead Technical Support Engineer
at our Glendale, CA studio.

The Lead Technical Support Engineer is responsible for all day-to-day
Technical Support activities and staff, including front-line, systems
and rendering in support of CG Animation production in a Linux


·Oversee all activities, specific to on-site and remote end-user
production and administrative support
·Provide effective problem escalation, both internal to Feature
Animation, as well as to Corporate Support team, if and when warranted

·Provide effective problem prioritization, load-balancing technical
resources to deal with both short-term and long-term problems

·Oversee day-to-day shift schedules and the associative overtime
schedules associated with technical support personnel
·Provide training on tools, techniques, and processes for the team
·Provide clear direction and feedback to the team
·Responsible performance management, including personnel reviews and
merit process, and career growth for the team
·Ensure that appropriate staffing is in place, and that the staff is
utilized to the maximum potential

Liaison to Production:
·Create an effective partnership between technology and production
·Responsible for the technical support organizational structure
(approx. 10 people) to be synchronized with production needs

·Establish regular, effective, ongoing dialogue with production
management, providing solutions and feedback in a timely manner

·Understand Production timelines and processes, and effectively
implement support paradigms to support those timelines and processes

·Work with other support teams to provide ongoing solution options to
production needs, communicating pros v. cons for each option

·Effectively facilitate the deployment of technology initiatives in
accordance with the needs of the shows

Liaison to Technology Management:
·Work in partnership with Technology managers and leads
·Effectively communicate requirements between team and management
·Establish effective lines of communication between technical
management and the front line team
·Support, influence and implement division-wide Feature Animation
technology initiatives

·Bachelor's degree in Computer Science or equivalent work experience
·Minimum 3 years of related Production Technology Support experience
(Animation production experience is a plus), preferably in a Linux

·The ability to communicate intricate technical and procedural matters
to both technical and non-technical personnel
·Exceptional communication and people management skills are a must
·Previous support management or lead experience

To apply: Please send your resume and cover letter to
wds.recruiter11@disney.com and use reference code LMLTSER11 in the
subject line.

R. Douglas Barbieri

R. Douglas Barbieri
vox-jobs mailing list

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