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[vox-jobs] Neoteris is hiring!!! - Senior Technical Support Engineer -Silicon Valley (fwd)
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[vox-jobs] Neoteris is hiring!!! - Senior Technical Support Engineer -Silicon Valley (fwd)



---------- Forwarded Message ----------
Date: Tuesday, June 03, 2003 00:19:16 +0000
From: jobs@neoteris.com
To: securityjobs@securityfocus.com
Subject: Neoteris is hiring!!! - Senior Technical Support Engineer - Silicon Valley



Neoteris is the leader in application-layer security infrastructure
products with sales that have doubled from quarter to quarter since our
first product shipped in late 2001. Backed by established leaders in the
Silicon Valley venture capital market, including Jim Clark, NEA, and
Battery Ventures, Neoteris was recently awarded top position in Gartner
Group's Magic Quadrant, as well as market share leadership in our
category from InStat.

TECHNICAL SUPPORT ENGINEER

As a member of the Neoteris support team you will provide hardware and
software technical support for Neoteris products. This may involve
configuration assistance and troubleshooting of redirection devices and
other peripheral networking equipment. On site troubleshooting and travel
may be a requirement from time-to-time.

Other duties and responsibilities may include, but are not limited to:

• Preparing technology white papers.
• Managing critical customer accounts and escalation requests.
• Mentorship of newly hired Support Engineers and peers on technical
areas of specialty.
• Provide ongoing technical and process training for the team on new
product developments and service offerings.
• Act as team escalation point for difficult technical and customer
issues.
• Participate as a technical expert in product marketing meetings and
support readiness project work.
• Work with external partners, vendors and customers to clearly document
and distribute frequently asked questions for knowledge transfer and
consistent accurate resolutions.
• Document all actions taken towards resolving customer issues in contact
tracking database.
• Develop common question and answer documentation to be included in
department knowledge base.
• Provide overflow coverage for Neoteris phone support requests, as
needed.
• Will require some weekend work and/or pager rotation coverage.

Job Requirements:

• Candidates must possess the ability to independently work on
consultation to debug broad, complex and unique networks with mixed media
& protocols. The qualified candidate will also document and reproduce
customer related networking problems, and if required coordinate fixes
between the customer and Neoteris’ Engineering Department.
• Requires strong background in internetworking/LAN/Web communications.
Six plus year’s experience in support of TCP/IP network operations is
preferred Must also have an excellent knowledge of web applications and
security: HTTP, HTTPS, HTML, JavaScript, RSA/ ACE Servers, Windows NT
Domains, LDAP, NIS, Radius Servers, and web proxies

Supplemental skill sets should include:

• Multi-vendor firewall and load balance configuration experience
• TCP/IP in switching and routing, and DMZ environments
• Basics of IP routing protocols - static, RIP, OSPF, BGP
• Unix and NT administration skills a plus
• IMAP4, POP3, MAPI, SMTP and Lotus Notes.
• Experience working with network analysis tools and trace analysis of
packets and protocols is required.
• BSCS/BSEE or comparable training in Computer Science or Electrical
Engineering with equivalent work experience in computer, data
communications or related customer service field. Minimum 6 years
professional work experience.


This is an immediate need an all qualified candidates will receive a
prompt reply.

PLEASE NOTE: This is not a desktop/IT support role, it requires direct
experience working for a manufacturer of network infrastructure products
and supporting end-customers of said products.

Send a resume/email to jobs@neoteris.com.

No agencies please.

---------- End Forwarded Message ----------

--
Kenneth Herron Kherron@newsguy.com 916-366-7338
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