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[vox-jobs] Neoteris is hiring!!! - Technical Support Engineers - SiliconValley (fwd)
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[vox-jobs] Neoteris is hiring!!! - Technical Support Engineers - SiliconValley (fwd)



---------- Forwarded Message ----------
Date: Monday, May 26, 2003 22:23:49 +0000
From: jobs@neoteris.com
To: securityjobs@securityfocus.com
Subject: Neoteris is hiring!!! - Technical Support Engineers - Silicon Valley



Neoteris is the leader in application-layer security infrastructure
products, and we're growing fast. Sales have doubled quarter/quarter
since our first product shipped in late 2001 and we're backed by some of
the smartest money in Silicon Valley - Jim Clark, NEA and Battery
Ventures who lead our recently announced Series C
(www.neoteris.com/news/pr3-24- 2003.html). We were also recently named as
the market leader in our space by Gartner
(http://www.neoteris.com/news/pr4-10-2003.html). With numerous industry
awards under our belt (www.neoteris.com/news/awards.html) we're a
well-positioned category leader ready to take it to the next level...are
you?

Senior Technical Support Engineer

As a member of the Neoteris support team you will provide hardware and
software technical support for Neoteris products. This may involve
configuration assistance and troubleshooting of redirection devices and
other peripheral networking equipment. On site troubleshooting and travel
may be a requirement from time-to-time.

Other duties and responsibilities may include, but are not limited to:
• Preparing technology white papers.
• Managing critical customer accounts and escalation requests.
• Mentorship of newly hired Support Engineers and peers on technical
areas of specialty.
• Provide ongoing technical and process training for the team on new
product developments and service offerings.
• Act as team escalation point for difficult technical and customer
issues.
• Participate as a technical expert in product marketing meetings and
support readiness project work.
• Work with external partners, vendors and customers to clearly document
and distribute frequently asked questions for knowledge transfer and
consistent accurate resolutions.
• Document all actions taken towards resolving customer issues in contact
tracking database.
• Develop common question and answer documentation to be included in
department knowledge base.
• Provide overflow coverage for Neoteris phone support requests, as
needed.
• Will require some weekend work and/or pager rotation coverage.

Job Requirements:

• Candidates must possess the ability to independently work on
consultation to debug broad, complex and unique networks with mixed media
& protocols. The qualified candidate will also document and reproduce
customer related networking problems, and if required coordinate fixes
between the customer and Neoteris’ Engineering Department.
• Requires strong background in internetworking/LAN/Web communications.
Six plus year’s experience in support of TCP/IP network operations is
preferred Must also have an excellent knowledge of web applications and
security: HTTP, HTTPS, HTML, JavaScript, RSA/ ACE Servers, Windows NT
Domains, LDAP, NIS, Radius Servers, and web proxies
• Supplemental skill sets should include:
o Multi-vendor firewall and load balance configuration experience
o TCP/IP in switching and routing, and DMZ environments
o Basics of IP routing protocols - static, RIP, OSPF, BGP
o Unix and NT administration skills a plus
o IMAP4, POP3, MAPI, SMTP and Lotus Notes.
o Experience working with network analysis tools and trace analysis of
packets and protocols is required.
• BSCS/BSEE or comparable training in Computer Science or Electrical
Engineering with equivalent work experience in computer, data
communications or related customer service field. Minimum 6 years
professional work experience.


Send a resume/email to jobs@neoteris.com and reference this position in
the subject line. No agencies please.

---------- End Forwarded Message ----------

--
Kenneth Herron Kherron@newsguy.com 916-366-7338
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